MTP USB Device Failed | Connecting iPhone and Windows 7

On August 10, 2011 · Comments (60)

I just had a really hard time to make an iPhone 4 device being mounted as a camera-drive in Windows 7. iTunes did his job syncing email, calender and contacts without any trouble, but the device did not show up in windows-explorer and photo-syncing with iTunes didn’t work either. Reinstallation the “Apple Mobile Device” driver always led to the same result – “MTP USB Device failed to install”. Here is a solution which worked for me on two different computers.

iPhone and MTP-USB device failed to install

Google brought to me a lot of suggestions of how I could fix this issue, none with avail. I reinstalled iTunes many times, disabled Kaspersky, restarted the Apple Mobile Device service, restarted Windows more times than reasonable – all of the usual suspects.

In the end, this suggestion found here did the trick:

  1. Run the registry editor (type in “regedit” in the command-line”)
  2. Backup your current registry (File -> Export)
  3. Navigate the following path: HKEY_LOCAL_MACHINE / SYSTEM / CurrentControlSet / Control / Class
  4. On the left side, search for the entry {EEC5AD98-8080-425F-922A-DABF3DE3F69A} and click on it
  5. On the right side, you will find a key which begins with “Upper…” – delete it!
  6. Now unplug your iPhone
  7. Restart your computer
  8. Plug in your iPhone and hopefully find it mounted as a drive again!

Hope this helps!

 

60 Responses to MTP USB Device Failed | Connecting iPhone and Windows 7

  1. Marian August 16, 2011 at 08:31 #

    Thanks! The first solution which really solved the problem!

    Reply
  2. Celal Kurul August 25, 2011 at 00:24 #

    Thank you so much! Problem solved.

    Reply
  3. Yannis P August 31, 2011 at 12:33 #

    Thank you, the only solution I found that actually worked!

    Kudos!!

    Reply
  4. Nani September 16, 2011 at 07:26 #

    Great !!! The only solution that worked for me. But why does it happen?

    Reply
    • Daniel Lang September 16, 2011 at 23:08 #

      Nani,
      Great to hear that it was helpful to you. To be frank, I have absolutely no idea why this solution works, but well – it works! :-)

      Reply
  5. Rolf Walker October 22, 2011 at 15:48 #

    Hello there!

    Thank you for posting this !! The only Solution that helped.

    Reply
  6. Billy October 23, 2011 at 16:51 #

    Many thanks for this, it’s been driving me mad!

    I’ve tried loads of other ‘solutions’ but this was the only one that worked. Thanks so much for sharing.

    Reply
  7. Jan October 26, 2011 at 04:03 #

    Thanks so much! I’ve been trying to fix this for a long time

    Reply
    • joann November 8, 2011 at 05:00 #

      i didn’t have any upper thing on the right side. because its Win7 32 not 64? My problem is mainly that everything went over to my new phone except the music

      Any ideas?

      Reply
  8. Kit November 12, 2011 at 09:03 #

    Haha finally! thanks for this great post! this worked for me. God bless

    Reply
  9. Onder November 14, 2011 at 10:52 #

    Finally!! Thank you so much, it’s really works!!!!

    Reply
  10. Alan November 15, 2011 at 10:39 #

    Sad to say, it worked initially yesterday. Today, I can’t see my iphone again in windows explorer. :(

    Hope you can help.

    Reply
    • aidan January 7, 2013 at 23:14 #

      yo yo. make sure its not some crap software blocking it on your phone. found out avg was doing my blocking!

      Reply
  11. Marlo November 28, 2011 at 06:20 #

    It’s working thank you!!!!

    Reply
  12. Joern December 13, 2011 at 22:32 #

    You are so great. THANKYOU !!!
    I search for so long time for this one.
    It´s okay to copy your text ?
    Greating from Germany / Hamburg.
    Joern

    Reply
    • Daniel Lang December 13, 2011 at 22:35 #

      Hallo Joern,
      Freut mich, dass ich dir helfen konnte. Sicher kannst du den Text kopieren – wäre toll wenn du mir an der Stelle dann einen Link spendieren könntest.
      Viele Grüße aus Linz, Daniel!

      Reply
  13. Sascha Hisgen December 18, 2011 at 18:22 #

    Hallo,

    leider habe ich diese datei “Upper…” Garnicht in diesem Ordner gehabt und dennoch wird mein Iphone nicht im Arbeitsplatz(Computer) erkannt. ich verzweifel noch… und dabei will ich doch nur meine Bilder speichern.
    Haben Sie vieleicht noch einen Rat für mich?

    LG

    Sascha Hisgen

    Reply
    • Daniel Lang December 19, 2011 at 05:13 #

      Hallo Sascha,

      Für das nicht funktionieren, kann es viele unterschiedliche Gründe geben. Ich rate dir, die offizielle Anleitung von Apple auszuprobieren: http://support.apple.com/kb/TS1538?viewlocale=de_DE Diese sollte in 95% der Fälle helfen.
      Notfalls solltest du aber die Bilder immer auch über iTunes synchronisieren können – vorausgesetzt dein Handy wird darin erkannt.

      Lg,
      Daniel

      Reply
  14. kkumar December 22, 2011 at 04:04 #

    Excellent your are Great it worked for me ………………
    Thanks

    Reply
    • Ha Duy Dat February 1, 2012 at 10:03 #

      Thank you very much !!! it’s so wonderful…….. I search for so long time for this one.
      — from VietNam —

      Reply
  15. Raiman February 2, 2012 at 18:56 #

    Puhhh ich hatte gerade nach den Kommentaren echt Hoffnung, aber leider habe ich auch keinen Key mit “Upper…” (http://www.dropbox.com/gallery/57564966/1/Screenshots?h=d39f1a)

    Hat noch jemand einen anderen Tipp? Die iTunes Hilfe konnte mir auch nicht weiterhelfen.

    Reply
  16. Bala February 20, 2012 at 13:40 #

    Dear friend,

    Thanks.. It solved my problem. Great work.

    Reply
  17. Markus February 26, 2012 at 15:10 #

    Hallo Daniel, beim Googeln bin ich auf diesen Beitrag gestossen. Es hat das Problem gelöst. Danke Dir vielmals. Alles Gute aus der Schweiz. Gruss Markus

    Reply
  18. Steffen March 8, 2012 at 16:46 #

    PROBLEM SOLVED! THANK YOU VERY MUCH!

    Reply
  19. Vincent March 13, 2012 at 22:52 #

    mir geht es genau so wie Raiman. Ich verzweifel hier noch… hat jemand noch eine Idee?
    schonmal ein großes Dankeschön!

    Reply
  20. David OB March 18, 2012 at 16:33 #

    Magnificent! What a life save.

    Reply
  21. Shantha March 21, 2012 at 13:33 #

    Thanks a lot. I was serching a solution for months. Thanks again

    Reply
  22. Maria April 7, 2012 at 18:12 #

    Thanks bro, Finally I solved my problem very quickly, easily and smartly!!!! I was searching for months!!! Priceless suggestion! Thanks again

    Reply
  23. Ben April 27, 2012 at 18:18 #

    I hate replying on blogs, but a thank you was needed in this case.

    thank you.

    Reply
  24. Flemming Jacobsen May 8, 2012 at 10:31 #

    I dont have any key with Upper in it in the described location. Help?

    Reply
    • Jude Kane May 15, 2012 at 03:46 #

      Yeah, I also have no key with “Upper” in it. No luck uninstalling shazz. What happened to the good old days of Googling for a set of drivers, and just pointing Windoze to the right drivers?

      Reply
  25. waqar May 16, 2012 at 22:34 #

    Thank you so much, your solution worked!
    Thank you so much once again.

    Reply
  26. Karl May 25, 2012 at 13:10 #

    Danke… hat geholfen

    Hab vorher alle Programme und Dienste rauf und
    runterinstalliert/geschaltet … 2Std. die nix gebracht haben.

    Reply
  27. Tanveer Ansari May 29, 2012 at 06:26 #

    I have tried all the optiond mentioned below….however NO Success at all…..
    Fortunately I Inatalled Antivirus software and restarted the notebook…….the driver installed successfully and now iPhone is accessible…..

    Reply
  28. Ron May 29, 2012 at 06:34 #

    Finally a solution, instead of “It’s a Windows problem, not the phone” BS

    Reply
  29. Vishal Sharma June 1, 2012 at 03:20 #

    Hi . I don’ t found the

    (( On the right side, you will find a key which begins with “Upper…” – delete it!))one

    If Anyone help out from this problem…..

    Reply
    • Yvan Chabot June 4, 2012 at 20:20 #

      Thanks a lot Daniel for your solution. It works perfectly.

      Yvan

      Reply
  30. autheman June 17, 2012 at 03:41 #

    it works thanks a million

    Reply
  31. FD July 3, 2012 at 04:27 #

    I can’t find anything resembling “Upper” on the right side. Can anyone help me out?

    All I see in the Name category is (Default), Class, ClassDesc, Icon, IconPath, Installer32

    I am using Win 7 Ultimate 64-bit

    Reply
  32. Rhw July 9, 2012 at 12:49 #

    09 jul 2012
    Hello everybody,
    For all the folks who havent been able to solve the problem, try simple deactivating and reactivating the device
    C > devicemanager > mobile device > deactivate > activate

    Let me know if that helps

    Rhw

    Reply
  33. Riad July 26, 2012 at 09:15 #

    Fine good solution. Actually first real worked solution many many thanks

    Reply
  34. Ralf July 31, 2012 at 16:14 #

    Hallo Daniel,
    danke für diesen großartigen Hinweis.
    Es funktioniert! War schon nah am Verzweifeln ….

    Reply
  35. Helena August 1, 2012 at 08:44 #

    Problem:
    * Apple Device is not automatically recognized
    * Unable to view and download pictures/videos from my Apple Device

    Error messages encountered: MTP USB Device Failed

    Solution:

    Go to Start – Default Programs – Change Autoplay Settings – Select Import pictures and videos using Windows

    Then,

    Click the Start menu – type ‘Services’ – Find and select Apple Mobile Device – Click ‘Stop the service’ and then click ‘Start the service’ again

    Finally, follow the steps provided above. It works! Thanks Daniel!Thanks guys! :)

    Reply
  36. Sally August 8, 2012 at 17:53 #

    It was exactly what I needed to get it to work for me. Thank you so much.

    Reply
  37. opera mini August 9, 2012 at 11:30 #

    Normally I do not read article on blogs, but I wish to say that this write-up very forced me to try and do it! Your writing style has been amazed me. Thank you, very great post.

    Reply
  38. Jagan October 13, 2012 at 20:21 #

    Hi

    Given solution not worked for me
    please provide me solutions

    I did not found any key ” UP filers

    Reply
  39. Hilton Naish October 14, 2012 at 18:31 #

    Thank you Sooooooooooooooooooooooooooooo much.

    Years later I can no fix the “MTP Device not recognised.

    You are a superstar

    Reply
  40. Looser November 15, 2012 at 12:45 #

    the only thing that works……….

    best tip ;-) )

    Reply
  41. Dragon November 19, 2012 at 02:22 #

    it is the only method that works!

    Reply
  42. Benny December 29, 2012 at 00:24 #

    Thanks for this USEFULL solution! It has worked for me, the only one.

    Reply
  43. Sadeesha January 5, 2013 at 12:08 #

    I can’t find the key which begins with “Upper” … please help me.

    Reply
  44. satish January 31, 2013 at 08:12 #

    it”S workinng thkssssssssssssssssssssss

    Reply
  45. Stuart February 8, 2013 at 13:31 #

    This tip works for the HTC One S as well.
    Thanks.

    Reply
  46. Paulo Ricardo March 12, 2013 at 14:52 #

    Thanks a lot !!

    Reply
  47. Murat April 8, 2013 at 14:14 #

    Thank you so much.

    Reply
  48. Mohamed Elhalawany May 4, 2013 at 10:45 #

    Thank you very much
    the problem solved

    Reply
  49. Hicham May 7, 2013 at 23:27 #

    I`ve tried a lot of solution, but this one is working number one.

    thank you very much.

    Reply
  50. Chris May 9, 2013 at 17:15 #

    Spent all day trying to sort this out and stumbled upon this on Google and all fixed. Many thanks

    Reply
  51. Lost May 20, 2013 at 03:48 #

    There is no key with “upper” with some of us. Will anyone notice this???? I’m close to saving up for another computer.

    Reply

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