MTP USB Device Failed | Connecting iPhone and Windows 7

I just had a really hard time to make an iPhone 4 device being mounted as a camera-drive in Windows 7. iTunes did his job syncing email, calender and contacts without any trouble, but the device did not show up in windows-explorer and photo-syncing with iTunes didn’t work either. Reinstallation the “Apple Mobile Device” driver always led to the same result – “MTP USB Device failed to install”. Here is a solution which worked for me on two different computers.

iPhone and MTP-USB device failed to install

Google brought to me a lot of suggestions of how I could fix this issue, none with avail. I reinstalled iTunes many times, disabled Kaspersky, restarted the Apple Mobile Device service, restarted Windows more times than reasonable – all of the usual suspects.

In the end, this suggestion found here did the trick:

  1. Run the registry editor (type in “regedit” in the command-line”)
  2. Backup your current registry (File -> Export)
  3. Navigate the following path: HKEY_LOCAL_MACHINE / SYSTEM / CurrentControlSet / Control / Class
  4. On the left side, search for the entry {EEC5AD98-8080-425F-922A-DABF3DE3F69A} and click on it
  5. On the right side, you will find a key which begins with “Upper…” – delete it!
  6. Now unplug your iPhone
  7. Restart your computer
  8. Plug in your iPhone and hopefully find it mounted as a drive again!

Hope this helps!


109 Responses to MTP USB Device Failed | Connecting iPhone and Windows 7

  1. Marian August 16, 2011 at 8:31 am #

    Thanks! The first solution which really solved the problem!

    • Harri April 29, 2014 at 4:42 am #

      Yessssss best solution every many thanks!!

  2. Celal Kurul August 25, 2011 at 12:24 am #

    Thank you so much! Problem solved.

  3. Yannis P August 31, 2011 at 12:33 pm #

    Thank you, the only solution I found that actually worked!


  4. Nani September 16, 2011 at 7:26 am #

    Great !!! The only solution that worked for me. But why does it happen?

    • Daniel Lang September 16, 2011 at 11:08 pm #

      Great to hear that it was helpful to you. To be frank, I have absolutely no idea why this solution works, but well – it works! :-)

  5. Rolf Walker October 22, 2011 at 3:48 pm #

    Hello there!

    Thank you for posting this !! The only Solution that helped.

  6. Billy October 23, 2011 at 4:51 pm #

    Many thanks for this, it’s been driving me mad!

    I’ve tried loads of other ‘solutions’ but this was the only one that worked. Thanks so much for sharing.

  7. Jan October 26, 2011 at 4:03 am #

    Thanks so much! I’ve been trying to fix this for a long time

    • joann November 8, 2011 at 5:00 am #

      i didn’t have any upper thing on the right side. because its Win7 32 not 64? My problem is mainly that everything went over to my new phone except the music

      Any ideas?

  8. Kit November 12, 2011 at 9:03 am #

    Haha finally! thanks for this great post! this worked for me. God bless

  9. Onder November 14, 2011 at 10:52 am #

    Finally!! Thank you so much, it’s really works!!!!

  10. Alan November 15, 2011 at 10:39 am #

    Sad to say, it worked initially yesterday. Today, I can’t see my iphone again in windows explorer. :(

    Hope you can help.

    • aidan January 7, 2013 at 11:14 pm #

      yo yo. make sure its not some crap software blocking it on your phone. found out avg was doing my blocking!

  11. Marlo November 28, 2011 at 6:20 am #

    It’s working thank you!!!!

  12. Joern December 13, 2011 at 10:32 pm #

    You are so great. THANKYOU !!!
    I search for so long time for this one.
    It´s okay to copy your text ?
    Greating from Germany / Hamburg.

    • Daniel Lang December 13, 2011 at 10:35 pm #

      Hallo Joern,
      Freut mich, dass ich dir helfen konnte. Sicher kannst du den Text kopieren – wäre toll wenn du mir an der Stelle dann einen Link spendieren könntest.
      Viele Grüße aus Linz, Daniel!

  13. Sascha Hisgen December 18, 2011 at 6:22 pm #


    leider habe ich diese datei “Upper…” Garnicht in diesem Ordner gehabt und dennoch wird mein Iphone nicht im Arbeitsplatz(Computer) erkannt. ich verzweifel noch… und dabei will ich doch nur meine Bilder speichern.
    Haben Sie vieleicht noch einen Rat für mich?


    Sascha Hisgen

    • Daniel Lang December 19, 2011 at 5:13 am #

      Hallo Sascha,

      Für das nicht funktionieren, kann es viele unterschiedliche Gründe geben. Ich rate dir, die offizielle Anleitung von Apple auszuprobieren: Diese sollte in 95% der Fälle helfen.
      Notfalls solltest du aber die Bilder immer auch über iTunes synchronisieren können – vorausgesetzt dein Handy wird darin erkannt.


  14. kkumar December 22, 2011 at 4:04 am #

    Excellent your are Great it worked for me ………………

    • Ha Duy Dat February 1, 2012 at 10:03 am #

      Thank you very much !!! it’s so wonderful…….. I search for so long time for this one.
      — from VietNam —

  15. Raiman February 2, 2012 at 6:56 pm #

    Puhhh ich hatte gerade nach den Kommentaren echt Hoffnung, aber leider habe ich auch keinen Key mit “Upper…” (

    Hat noch jemand einen anderen Tipp? Die iTunes Hilfe konnte mir auch nicht weiterhelfen.

  16. Bala February 20, 2012 at 1:40 pm #

    Dear friend,

    Thanks.. It solved my problem. Great work.

  17. Markus February 26, 2012 at 3:10 pm #

    Hallo Daniel, beim Googeln bin ich auf diesen Beitrag gestossen. Es hat das Problem gelöst. Danke Dir vielmals. Alles Gute aus der Schweiz. Gruss Markus

  18. Steffen March 8, 2012 at 4:46 pm #


  19. Vincent March 13, 2012 at 10:52 pm #

    mir geht es genau so wie Raiman. Ich verzweifel hier noch… hat jemand noch eine Idee?
    schonmal ein großes Dankeschön!

  20. David OB March 18, 2012 at 4:33 pm #

    Magnificent! What a life save.

  21. Shantha March 21, 2012 at 1:33 pm #

    Thanks a lot. I was serching a solution for months. Thanks again

  22. Maria April 7, 2012 at 6:12 pm #

    Thanks bro, Finally I solved my problem very quickly, easily and smartly!!!! I was searching for months!!! Priceless suggestion! Thanks again

  23. Ben April 27, 2012 at 6:18 pm #

    I hate replying on blogs, but a thank you was needed in this case.

    thank you.

  24. Flemming Jacobsen May 8, 2012 at 10:31 am #

    I dont have any key with Upper in it in the described location. Help?

    • Jude Kane May 15, 2012 at 3:46 am #

      Yeah, I also have no key with “Upper” in it. No luck uninstalling shazz. What happened to the good old days of Googling for a set of drivers, and just pointing Windoze to the right drivers?

  25. waqar May 16, 2012 at 10:34 pm #

    Thank you so much, your solution worked!
    Thank you so much once again.

  26. Karl May 25, 2012 at 1:10 pm #

    Danke… hat geholfen

    Hab vorher alle Programme und Dienste rauf und
    runterinstalliert/geschaltet … 2Std. die nix gebracht haben.

  27. Tanveer Ansari May 29, 2012 at 6:26 am #

    I have tried all the optiond mentioned below….however NO Success at all…..
    Fortunately I Inatalled Antivirus software and restarted the notebook…….the driver installed successfully and now iPhone is accessible…..

  28. Ron May 29, 2012 at 6:34 am #

    Finally a solution, instead of “It’s a Windows problem, not the phone” BS

  29. Vishal Sharma June 1, 2012 at 3:20 am #

    Hi . I don’ t found the

    (( On the right side, you will find a key which begins with “Upper…” – delete it!))one

    If Anyone help out from this problem…..

    • Yvan Chabot June 4, 2012 at 8:20 pm #

      Thanks a lot Daniel for your solution. It works perfectly.


  30. autheman June 17, 2012 at 3:41 am #

    it works thanks a million

  31. FD July 3, 2012 at 4:27 am #

    I can’t find anything resembling “Upper” on the right side. Can anyone help me out?

    All I see in the Name category is (Default), Class, ClassDesc, Icon, IconPath, Installer32

    I am using Win 7 Ultimate 64-bit

  32. Rhw July 9, 2012 at 12:49 pm #

    09 jul 2012
    Hello everybody,
    For all the folks who havent been able to solve the problem, try simple deactivating and reactivating the device
    C > devicemanager > mobile device > deactivate > activate

    Let me know if that helps


  33. Riad July 26, 2012 at 9:15 am #

    Fine good solution. Actually first real worked solution many many thanks

  34. Ralf July 31, 2012 at 4:14 pm #

    Hallo Daniel,
    danke für diesen großartigen Hinweis.
    Es funktioniert! War schon nah am Verzweifeln ….

  35. Helena August 1, 2012 at 8:44 am #

    * Apple Device is not automatically recognized
    * Unable to view and download pictures/videos from my Apple Device

    Error messages encountered: MTP USB Device Failed


    Go to Start – Default Programs – Change Autoplay Settings – Select Import pictures and videos using Windows


    Click the Start menu – type ‘Services’ – Find and select Apple Mobile Device – Click ‘Stop the service’ and then click ‘Start the service’ again

    Finally, follow the steps provided above. It works! Thanks Daniel!Thanks guys! :)

  36. Sally August 8, 2012 at 5:53 pm #

    It was exactly what I needed to get it to work for me. Thank you so much.

  37. opera mini August 9, 2012 at 11:30 am #

    Normally I do not read article on blogs, but I wish to say that this write-up very forced me to try and do it! Your writing style has been amazed me. Thank you, very great post.

  38. Jagan October 13, 2012 at 8:21 pm #


    Given solution not worked for me
    please provide me solutions

    I did not found any key ” UP filers

  39. Hilton Naish October 14, 2012 at 6:31 pm #

    Thank you Sooooooooooooooooooooooooooooo much.

    Years later I can no fix the “MTP Device not recognised.

    You are a superstar

  40. Looser November 15, 2012 at 12:45 pm #

    the only thing that works……….

    best tip ;-) )

  41. Dragon November 19, 2012 at 2:22 am #

    it is the only method that works!

  42. Benny December 29, 2012 at 12:24 am #

    Thanks for this USEFULL solution! It has worked for me, the only one.

  43. Sadeesha January 5, 2013 at 12:08 pm #

    I can’t find the key which begins with “Upper” … please help me.

  44. satish January 31, 2013 at 8:12 am #

    it”S workinng thkssssssssssssssssssssss

  45. Stuart February 8, 2013 at 1:31 pm #

    This tip works for the HTC One S as well.

  46. Paulo Ricardo March 12, 2013 at 2:52 pm #

    Thanks a lot !!

  47. Murat April 8, 2013 at 2:14 pm #

    Thank you so much.

  48. Mohamed Elhalawany May 4, 2013 at 10:45 am #

    Thank you very much
    the problem solved

  49. Hicham May 7, 2013 at 11:27 pm #

    I`ve tried a lot of solution, but this one is working number one.

    thank you very much.

  50. Chris May 9, 2013 at 5:15 pm #

    Spent all day trying to sort this out and stumbled upon this on Google and all fixed. Many thanks

  51. Lost May 20, 2013 at 3:48 am #

    There is no key with “upper” with some of us. Will anyone notice this???? I’m close to saving up for another computer.

  52. Dafni May 27, 2013 at 8:51 pm #

    works with Windows 8 and Iphone 4S

  53. Ahmed May 28, 2013 at 10:32 am #

    Thanks a million, 3 days of looking for this problem.

  54. Minh May 29, 2013 at 3:51 am #

    Thanks for a great tip!

  55. Daniela June 2, 2013 at 5:06 pm #

    It Works with Win7 and Iphone 4, Thanks!

  56. Marcus June 18, 2013 at 8:47 pm #

    Hm. This looked so promising, but alas, no “upper” key for me either. =/ Glad it’s working for some of you guys!

  57. Rmc June 29, 2013 at 10:47 pm #

    Same for me. No ” upper” key also. I’ve been trying for hours to connect my iphone. Still no luck. I will not give up though. If i can find a solution i will post. Good luck.

  58. dewen July 12, 2013 at 6:03 am #

    no “upper…” onthe right side….
    win7 32bit and 64 bit with iPhone 4S
    any suggestion ? thanks a lot !

  59. julia July 14, 2013 at 12:06 pm #

    no “upper…” on the right side win 7 64 bit with iPhone 4, MTP error and no SM Bus Controller any suggestions?

  60. ayo July 15, 2013 at 5:47 pm #

    Wow, it worked! That’s really cool. Never navigated to that side of my system before.

  61. Rubal July 19, 2013 at 8:54 am #

    You are the legend !!!! Thank you so much. It works like a charm. Was trying to fix the issue from a week, come across your site and it get fixed in 5 mins. Thanks once again.

  62. AJ August 20, 2013 at 6:37 pm #

    You are a rock star!!!
    This immediately fixed the issue!

  63. John August 23, 2013 at 10:07 am #

    Thanks bro it works, u r real programmer )

  64. John August 23, 2013 at 10:10 am #

    Thanks a lot bro, it works, u r real programmer )

  65. lu October 14, 2013 at 7:33 pm #


  66. leon October 17, 2013 at 3:14 pm #

    ich finde auch nicht an der rechten seite den schlüssel mit `´´´´´upper“`:(( kann jemand helfen??? ware so dankbar…ich suche schon seit gestern für lösungen..alles ist nach diesem scheis ios update passiert :( (

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    Everything is very open with a really clear clarification of the challenges.
    It was really informative. Your website is useful.

    Many thanks for sharing!

    • Khaled Mehdawi November 13, 2013 at 12:37 pm #

      For the failed MTP USB driver…. the solution is to wait and wait and wait sometimes for 15 to 30 minutes and it will get installed successfully.

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